You have made our lives infinitely easier during Hugh’s time in Paris. You have saved us a huge amount of time and you have also been a source of great reassurance to us. We have always known that you would go “the extra nine yards” to help Hugh if he needed linguistic support, local knowledge and adult advice, and support in his dealings with banks, landladies, phone companies, utilities and the unfamiliar environment that Paris represents to young students when they first arrive in the city. You do a brilliant job of making sure that they are properly looked after. We liked your attitude, your efficiency and the excellent personal service you provide on issues that go beyond just the property – electricity bills, mobile phones etc – a very valuable and comprehensive support service!